Shipping and Handling
I ship to the UK using Royal Mail First Class Recorded service; all deliveries must be signed for.
Shipping charges to the UK are FREE.
Delivery Schedule
Where products are in stock, we aim to get them to you within 5 working days, however, sometimes products have to be made to order and can take up to six weeks to arrive. Where this is the case, we will inform you, and you may cancel your order if you so wish. In the unfortunate event that there is a delay, you will be notified immediately.
If you are requesting an individually commissioned item then you will be advised of the delivery time on enquiry.
Returns Policy
I have every confidence in my products; however, if you are in any way dissatisfied with your purchase our returns policy is as follows:
To return a faulty or damaged item you must email me at Libby.Tomey@libbytdesigns.com or telephone my customer service number on +44 (0) 1778 392869 for return authorisation.
Please wrap the returns securely and include the original invoice with your return.
All items must be returned by recorded post within 7 days of the above mentioned return authorisation, in their original condition. We regret that we are unable to refund postage or pay for your postage costs.
I will replace faulty items with the same item if you so wish, or refund your credit/debit card. You may also choose to exchange the item for another item, in which case we will waive postage costs on the exchange item.
Please note that my returns policy is only valid for 14 days from receipt by you of goods or 21 days from dispatch of the goods by me whichever is the sooner.
Privacy Policy
I do not sell, give away or rent your personal details to any organisation whatsoever.
